Our kaftans are loved for the feeling of freedom fit they offer all customers, without exception.

Thoughtfully designed as one-size-fits-all, embracing all shapes and sizes with effortless comfort and flattering flow.
Versatile and equally loved by our PLUS Size kaftan customers.

Our kaftans can be pulled as tight as is comfortable and expand to an 82cm width, as necessary.

 

Where we ship

We ship from CapeTown, South Africa to all provinces nationwide. International
shipping is available. Please contact us.

Shipping Costs

Local Cape Town deliveries are hand delivered and free. National deliveries quoted based on quantity of the shipment.

Processing and dispatch

Orders placed Monday–Friday (excluding public holidays) are processed within 1–2
business days after payment confirmation.

If we foresee any delay, we’ll notify you by email.

Domestic shipping rates (South Africa)

Rate is quoted based on the number of kaftans being shipped.

We do not deliver to P.O. Boxes; please provide a physical address.

Estimated delivery timeframes

Main centres: 2–3 business days from dispatch.

Outlying/remote areas: 3–4 business days from dispatch. Note: Delivery timelines are estimates provided by our courier partners and may vary due to factors outside our control.

Tracking and delivery

You’ll receive an order confirmation email as soon as your order is received.

A signature may be required on delivery. Please provide an address where someone is available between 8:00 and 17:00.

International shipping

International shipping rates are calculated based on destination, parcel size/weight, and service selected. For quotes or to confirm eligibility to your country, please
contact us before placing your order.

Delivery times vary by destination and customs processing.

Duties, taxes, and customs

International orders are shipped DDU (Delivered Duty Unpaid). Import duties, taxes, and customs fees (if applicable) are the customer’s responsibility and are not included in our shipping charges.

Customs inspections may add time to the estimated delivery window.

Delivery issues and lost/damaged parcels

If your order arrives damaged or is marked as delivered but not received, contact us within 7 days with your order number and any relevant photos. We’ll assist with a carrier investigation and, where appropriate, arrange a replacement or refund.

Please ensure your shipping address is complete and accurate. Orders returned due to an incorrect or undeliverable address may incur additional reshipment charges.

Order changes and cancellations

We begin processing quickly. If you need to change or cancel your order, contact
us within 1 hour of placing it. We’ll do our best, but changes aren’t guaranteed once your order is packed or dispatched.

Split shipments

To speed up delivery, items may ship separately at no extra charge. You’ll receive tracking for each parcel.

Contact

Email: contact@dawntodusklifestyle.com

Dawn to Dusk Returns & Exchanges Policy

Our promise

We want you and your customers to feel confident in every Dawn to Dusk purchase. If something isn’t quite right, we’ll help with a return or exchange—quickly and fairly.

Return window

Returns and exchanges are accepted within 12 days of delivery.

Items must be in original condition: unused, unwashed, unworn, free of stains/odours, with original packaging.

What’s not returnable

Items returned beyond the window or not in re-saleable condition.

Refunds and store credit

Standard returns are refunded via EFT. You may opt for store credit instead.

Original shipping fees are non-refundable unless your item was incorrect or defective.

Exchanges

Free exchange for a different garment within 30 days, subject to availability.

Exchanges may incur shipping.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping.

For approved defects, damaged, or incorrect items, Dawn to Dusk covers return shipping (local.)

We are not responsible for returns lost in transit without proof of delivery.

Optionally, you may use your own carrier.

Defective, damaged, or incorrect items

Please contact us within 7 days of delivery with your order number and photos of the issue. We take our own quality control photos of each kaftan that leaves our store.

We’ll arrange a replacement, exchange, or refund and cover related shipping costs.

Processing time

Once your return is delivered to our facility, please allow 3–5 business days for inspection and processing.

Refunds can take an additional 3–10 business days to appear, depending on your bank.

How to start a return or exchange

Email
contact@dawntodusk.com with your order number and reason for return.

You’ll receive instructions.

Pack items securely.

International
returns

International
customers may return items, but duties/taxes and original shipping are
non-refundable.

Unless the item is defective/incorrect, customers are responsible for return shipping.

Bundles, sets, and promotions

Promotions may be refunded proportionally based on the discounted price.

Condition requirements

Please return items in original packaging when possible. Returns that are worn,
washed, altered, or damaged (including deodorant or makeup stains) may be
declined.

 

 

Kaftan Care Guide

Each kaftan is supplied with a Dawn To Dusk swing tag sharing the Gentle Art of Kaftan Care.

The Message to your Customer:

You now own a one-of-a-kind DAWN TO DUSK creation, crafted with care & intention.

Hand wash only in cool water.

Use a mild, silk-friendly detergent.

Swirl gently – never rub, wring, or soak.

Rinse well; a touch of vinegar in the final rinse restores natural shine.

Roll in a soft towel to remove excess water, then reshape
and dry flat or in shade.

Iron inside-out on the lowest silk setting, with a cloth between iron and fabric.

Avoid direct sun, steam, and harsh chemicals.

Your kaftan is unique – cherish it, and it will flow with you from dawn to dusk.

From our hands to yours, with love and Care.

 

Terms
& Conditions

 

Company details

Legal entity: DAWN TO DUSK DESIGNS (PTY) LTD

Registration number: 2025/532054/07

Registered address: 32 Joubert Road, Green Point, Cape Town, Western Cape, 8051, South Africa

Email:
contact@dawntodusklifestyle.com

Governing law: Republic of South Africa

TERMS
OF SERVICE (Website Use)

1.    
Who we are and how these terms
work

Dawn to Dusk operates this website. By using the site, you agree to these Terms, our Privacy Policy, Cookie Policy, and our Sales/Returns/Shipping policies.

If you don’t agree, please don’t use the site.

2.    
Using our site

You must use the site lawfully and not disrupt, reverse‑engineer, scrape, or misuse it.

We may suspend or restrict access if we suspect misuse or security risk.

3.    
Accounts

Keep your login details secure and notify us of any unauthorised use.

We may close accounts that violate our terms or the law.

4.    
Our content, images, and intellectual property

All content on this site—including photos, images, graphics, copy, logos, videos, and the site design—is owned by or licensed to Dawn to Dusk and protected by IP laws.

You may view, share, or link to our pages for personal, non‑commercial use only.
Any reproduction, download, distribution, modification, or commercial use of our images or content requires our prior written permission.

Trademarks, product names, and logos may not be used without consent. We reserve all rights not expressly granted.

5.    
Your content (reviews, photos,
comments)

If you submit content, you promise you have the right to share it and that it’s
lawful and respectful.

You grant us a non‑exclusive, royalty‑free licence to display and use that content on our site, social media, and marketing, with credit where feasible. We may moderate or remove content at our discretion.

6.    
Third‑party links and tools

We may link to external sites or use third‑party tools. We aren’t responsible for their content, security, or practices. Their terms and privacy policies apply.

7.     Disclaimers and limitation of
liability

The site is provided “as is” and “as available.” We do not guarantee uninterrupted or error‑free use.

To the fullest extent permitted by South African law, we’re not liable for
indirect or consequential losses arising from site use. Our total liability
related to the site is limited to R1,000 or the amount you paid at purchase,
whichever is higher. Nothing limits liability for gross negligence, death, or
personal injury.

8.    
Changes to the site or terms

We
may update content or these Terms at any time. We’ll show the effective date
below. Continued use means you accept changes.

9.    
Contact

For
any questions: contact@dawntodusklifestyle.com

 

 

Effective
date: 24 September 2025

TERMS
OF SALE (Online Purchases)

1.    
Scope

·       These
terms apply to purchases made on our website. Please also review our Shipping,
Returns & Exchanges, and Gift Card policies.

2.    
Orders and contract formation
(ECTA)

·       Your
order is an offer to buy. We’ll email an order acknowledgement, but no contract
is formed until we dispatch your items and send a shipping confirmation.

·       Please
correct any input errors before checkout; you can contact us immediately after
ordering to request changes.

3.    
Pricing, taxes, and promotions

·       Prices
are shown in South African Rand (ZAR) and include VAT where applicable.

·       We
may correct obvious pricing or stock errors and cancel/refund affected orders.

·       Promotions
may have conditions (dates, limits, exclusions). One promo per order unless
stated.

4.    
Payment

·       We
accept major cards and approved gateways (3D Secure supported). By paying, you
confirm you’re authorised to use the method.

·       We
may run anti‑fraud checks and decline/cancel orders we suspect are fraudulent
(with a refund of any amounts captured).

5.    
Availability and preorders

·       Stock
is subject to availability. If an item is unavailable after you order, we’ll
notify you and refund or offer alternatives.

·       Preorders
ship by the estimated date on the product page; dates are estimates.

6.    
Delivery and risk

·       Delivery
options, costs, and timeframes are set out in our Shipping Policy.

·       Risk
and ownership transfer on delivery to your address or collection by you/your
agent. Signature may be required.

7.    
Returns, exchanges, and refunds

·       See
our Returns & Exchanges Policy for eligibility, timing, and methods.

·       Nothing
in our policy affects your statutory rights under the Consumer Protection Act
(CPA), including the six‑month implied warranty for defective goods not due to
misuse.

8.    
Defective or incorrect items
(CPA)

·       If
your item is defective within six months (not due to misuse), you may return it
for repair, replacement, or refund. We cover reasonable return shipping for
approved defects.

9.    
Gift cards and store credit

·       See
our Gift Card terms for purchasing and redemption. Gift cards are typically non‑refundable
and not redeemable for cash, except where required by law.

10. Limitation
of liability

·       To
the fullest extent permitted by law, our liability for any claim related to a
purchase is limited to the amount you paid for the product(s). We do not
exclude liability for gross negligence, death, or personal injury.

11. Governing
law and disputes

·       South
African law applies. Disputes may be brought in the courts of South Africa. You
may also contact consumer protection authorities for assistance.

12. Supplier
information (ECTA s43)

·       DAWN
TO DUSK DESIGNS (PTY) LTD, Reg. 2025/532054/07

·       Address:
32 Joubert Road, Green Point, Cape Town, Western Cape, 8051, South Africa

·       Email:
support@dawntodusklifestyle.com

·       Description
of goods and pricing: As displayed on product pages at time of order

·       Records:
We email order confirmations and recommend you retain them. Copies available on
request.

PRIVACY
POLICY (POPIA‑Compliant)

1.    
Who we are

·       DAWN
TO DUSK DESIGNS (PTY) LTD is the “responsible party” under POPIA for personal
information processed on this website.

·       Information
Officer: Dawn Blank Contact: contact@dawntodusklifestyle.com , 32 Joubert Road,
Green Point, Cape Town, 8051.

2.    
Personal information we collect

·       Identity
and contact: name, email, phone, billing/shipping addresses.

·       Order
and payment: order details, transaction totals, payment method type (we don’t
store full card numbers—our payment processors handle these securely).

·       Account
data: login, preferences, wishlists.

·       Communications:
support messages, reviews, survey responses.

·       Device
and usage: IP address, browser type, device identifiers, pages viewed, referral
URLs, and cookie data.

·       Marketing:
your preferences and consents.

3.    
How we collect it

·       Directly
from you when you browse, create an account, purchase, or contact us.

·       Automatically
via cookies and similar technologies.

·       From
third parties we integrate with (payment gateways, analytics, courier partners)
as needed to fulfil your order or run our services.

4.    
Purposes and lawful bases
(POPIA)

·       Provide
our site and services, fulfil orders, and deliver products (contract).

·       Customer
support and account management (contract/legitimate interests).

·       Payments,
fraud prevention, and security (legal obligation/legitimate interests).

·       Marketing
with your consent; you can opt out any time.

·       Analytics
to improve our products and site (legitimate interests; consent for non‑essential
cookies).

·       Legal
compliance, record‑keeping, and tax (legal obligation).

5.    
Direct marketing (POPIA s69)

·       We
send electronic marketing only with your consent (or to existing customers
about similar products, where permitted). Every message includes an easy opt‑out.
We honour opt‑outs promptly.

6.    
Cookies and tracking

·       We
use essential cookies for site functionality and optional analytics/advertising
cookies with your consent. See our Cookie Policy for details and how to manage
preferences.

7.    
Sharing your information
(Operators)

·       We
share data with trusted service providers under POPIA‑compliant agreements:

o  
Payment processors (for secure
transactions)

o  
Couriers and logistics (to
deliver orders)

o  
Website hosting, IT, CRM/email,
analytics, and advertising partners

o  
Professional advisers and
authorities where legally required

·       We
don’t sell your personal information.

8.    
Cross‑border transfers (POPIA
s72)

·       If
we transfer data outside South Africa (e.g., to cloud or email providers), we
use providers in jurisdictions with adequate protection or implement
appropriate safeguards (contractual clauses). You can request details of
safeguards.

9.    
Security safeguards (POPIA s19)

·       We
use administrative, technical, and physical measures appropriate to the
sensitivity of the data, including encryption in transit, access controls, and
staff confidentiality. No system is 100% secure, but we act promptly to address
risks.

10. Retention

·       We
keep personal information only as long as needed for the purposes above and to
meet legal/financial record‑keeping obligations. When no longer needed, we
securely delete or anonymise it.

11. Your
rights

·       You
may request access to and correction of your personal information; object to
certain processing; withdraw consent; and request deletion where applicable.

·       To
exercise rights, contact contact@dawntodusklifestyle.com.
We may require identity verification.

12. Complaints

·       You
can contact us anytime. contact@dawntodusklifestyle.com

 

13. Children

·       Our
site is not intended for children under 18. We do not knowingly collect their
data without consent from a competent person (parent/guardian).

14. Changes

·       We
may update this Policy and will post the effective date below. Material changes
will be highlighted.

Effective
date: 24 September 2025

COOKIE
POLICY

1.    
About cookies

·       Cookies
are small files placed on your device to help the site function and improve
your experience. We use cookies and similar technologies (e.g., pixels, local
storage).

2.    
How we use cookies

·       Essential
(required): Enable core features like cart, checkout, account login, and
security. These cannot be switched off.

·       Performance/Analytics:
Help us understand site usage and improve performance (e.g., Google Analytics).
Set only with your consent.

·       Marketing/Advertising:
Help us deliver and measure ads (e.g., Meta Pixel/Google Ads). Set only with
your consent.

·       Functional:
Remember preferences like language and region.

3.    
Consent and control

·       On
your first visit, we display a cookie banner. You can accept all, reject non‑essential
cookies, or manage categories. Your preferences are stored and can be changed
any time via “Cookie Settings” in the footer.

·       You
can also control cookies in your browser settings and clear existing cookies.
Blocking some cookies may impact site functionality.

4.    
Cookies we commonly use

·       Essential:
session_id, csrf_token, cart_id

·       Analytics
(if enabled): _ga, _gid, _gat (Google Analytics)

·       Marketing
(if enabled): _fbp (Meta), IDE (Google Ads)

·       Exact
names and durations may vary. Third‑party providers set their own cookies—see
their privacy notices for details.

5.    
Third‑party tracking

·       We
may use embedded content or pixels from service providers. These parties may
set cookies and receive data about your browser or device when you visit our
site, subject to your consent where required.

6.    
Data transfers

·       Some
providers process data outside South Africa. We use safeguards consistent with
POPIA s72 (adequacy or contractual protections).

7.    
Updates

·       We
may update this Cookie Policy and our cookie list from time to time. Check the
effective date below.

Effective
date: 24 September 2025